Your role will involve:
*Responsibility of the service design for low, medium or high value / complexity deliveries into live service
*Understand the customer's user base and IT operational structure;
*Development of detailed end-to-end service design
*Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
*Impact Assessment (IA) of current operating and governance models against scope of work;
*Identification of transition operating model where required;
*Design of future operating and governance models;
*Define, agree and implement pricing for service catalogue;
*Identify test requirements to feed into overall test plan;
*Identify and develop on-going support requirements;
*Development and progression of the operational support requirements and service acceptance criteria.
*Responsible for the revision of the run cost elements of the cost model where required;
*Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
*Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
*Definition of early life support requirements;
*Specification and delivery of SA artefacts.
*Process and service tooling design and integration requirements:-
*IA of existing processes against client's process requirements;
*Creation of processes and associated artefacts.
*Writing service documentation as required by the delivery teams for use by operations;
*Able to facilitate service readiness activities, to ensure a smooth transition;
*Responsibility and oversight of staff implementing service related artefacts;
*Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.
Required Skills:
*Detailed knowledge of service management concepts and techniques;
*A strong operational understanding of service supply chains;
*Experience of service operating model design for major IT systems;
*The ability to write coherent, concise, and readable technical service documentation;
*Experience of working to tight timescales within a high energy team environment;
*Ability to lead both virtual and co-located teams;
*Ability to influence senior stakeholders both internally and externally with varying objectives.
Service Management qualifications would be expected e.g. ITIL, ISO20000 and IT4IT.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
