We have an urgent requirement for a number of Helpdesk Analysts to provide 1st line support for one of our clients. The Analyst will oversee frontline operational activity, ensuring high levels of customer satisfaction and effective resolution of tickets, emails, and queries.
Key Responsibilities include:
You will act as the initial point of contact for technical support and advisory queries relating to Windows 11, MDM enrolment, and software/application deployment. As a Project Support Analyst, you'll provide exceptional 1st line support to internal users, VIPs, and external partners. From resolving technical issues to managing day‑to‑day queries, you will be a critical part of the programme's service delivery. This is a fast‑paced, customer‑focused position that requires strong troubleshooting abilities, clear communication, and effective prioritisation.
Essential Skills and experience includes:
* 2-3 years' experience as a Service Desk Analyst, ideally in an ITIL‑based environment.
* ITIL v3 certification.
* Microsoft and/or Windows technical certifications.
* Strong understanding of laptop and desktop hardware.
* Experience using ITSM platforms.
* Ability to identify and assess risks.
* Excellent written and verbal communication skills with strong presentation capability.
* Strong planning and organisational skills.
* Ability to prepare concise documentation and reports.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
