You will be responsible for providing 1st line, service desk support for users via phone, email and the portal. This will be onside initially with some potential to work from home at a later stage.
Candidates will need to have previous experience working within a helpdesk or service desk environment, responding to tickets and user queries raised over the phone or via email and closing off in accordance with SLAs.
You will need to have a good knowledge of 1st line troubleshooting on the Microsoft Office Suite, Windows, Active Directory etc including re-setting passwords and updating permissions.
Previous knowledge of call logging systems e.g. sunrise, heat, remedy etc and updating users within agreed SLAs.
Strong written and verbal communication skills are essential in addition to excellent customer service.
Work will be on a flexible shift rota covering 6:00am-9:00pm 37.5 hours per week
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award, that any business can receive, won in consecutive years, The Queens Award for Enterprise: International Trade;