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Order Validation Administrator

Defence Division
Contract/Interim
01782 203040
Up to £20 per hour
Home Counties
BTGJP00002791BZT
03-08-2022 10:37 AM
Order Validation Administrator - Hatfield

To validate and raise customer orders for the BT One Phone product. This is a back-office role to validate the customer's order against set criteria. To enter the order data into the systems, to log and track the status of the customer's order, manage exceptions when the order fails validation and to perform quality checks to verify that the customer's contract has been delivered in full.

* To build the customer's order into Order Capture System (OCS), Agent Desktop, Comarch CRM.
* Responsible for the operational tasks of order processing in the system, accurately and efficiently to achieve the service level target.
* To perform quality checks to verify that the customer's contract has been delivered in full and that their billing is set up correctly.

* Drive for results
* Customer focus
* Planning and organisation
* Reasoning and decision-making
* Good judgement
* Working with others
* Improving own and other's performance
* Commercial Acumen
* Innovation and Change

Personal:

* Demonstrates complete focus to achieve/exceed KPI targets. Is a self-starter and uses own initiative.
* Learns quickly, adapting thought and action to changing business and customer demands. Can engage and enthuse others through the process of change.
* Is dedicated to meeting/exceeding the expectations and requirements of internal and external customers. Uses information to improve services and solutions.
* Welcomes continuous development to learn and grow.

Simple:

* Generates innovation and proposes improvements to the way things are done.
* Pioneering/entrepreneurial thinker.
* Able to get the best from technology.

Brilliant:

* Builds commitment by winning the hearts and minds of others. Is respected by colleagues and identified as a role model.
* Puts aside personal agendas to work for the benefit of the organisation, customers, and suppliers. Proactively builds knowledge capability through the sharing of knowledge, best practice, and expertise with others.
* Clearly communicates ideas and plans, taking ownership and accountability to deliver what we say.
* Tenacious & willing and able to go the extra mile.

Please send in an up-to-date CV


LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

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