Service Desk Duties
* Daily monitoring of the 'Cherwell' IT Service Management Tool
* Phone duties including logging all calls within the 'Cherwell' system
* Ensure all support calls from all colleagues are handled effectively within SLAs, maintaining a high degree of customer service when responding to and resolving calls.
* Escalate more complex calls to 2nd or 3rd line swiftly and effectively including all necessary information to ensure the success of dealing with the call.
* Ensure communication with colleagues is effective, informative and pragmatic, including escalating concerns and issues through line swiftly and effectively to ensure that colleagues receive the best possible customer service including how we handle exceptions.
* Installation and deployment of new and existing hardware and software working with the Productivity Service Line.


LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.