Requirement Description

* Inventory's management of CIS assets and relate d support equipment held within the organization, with the purpose of minimizing operating costs and improving response times to customer requests.
* Comprehensive knowledge of CIS lifecycle, maintenance management techniques and/or integrated logistics support.
* Experience in both logistics procedures and policies.
* Good knowledge of Supply and production control principles and a minimum of 3 years' experience in supply.
* Must have basic knowledge of communications and electronics equipment and associated items
.* Should be familiar with spreadsheets and database management.
* Proved experience in customers' support/management.
* Previous working experience in CSSC areas like RMB and AMSB
* Experience with NCIA software packages like Oracle, ITSM and EBA
.* Works under routine supervision, uses minor discretion in resolving problems or enquiries without frequent reference to others.
* Have 5 years working experience in CIS Logistic Support, Resource or Project Management or equivalent
* Inventory's management of CIS assets and related support equipment held within the organization, with the purpose of minimizing operating costs and improving response times to customer requests.
* Comprehensive knowledge of CIS lifecycle, maintenance management techniques and/or integrated logistics support.
* Experience in both logistics procedures and policies.
* Good knowledge of Supply and production control principles and a minimum of 3 years' experience in supply.
* Must have basic knowledge of communications and electronics equipment and associated items.
* Should be familiar with spreadsheets and database management.
* Proved experience in customers' support/management.
* Previous working experience in CSSC areas like RMB and AMSB.
* Experience with NCIA software packages like Oracle, ITSM and EBA.
* Works under routine supervision, uses minor discretion in resolving problems or enquiries without frequent reference to others.

DUTIES/ROLE:
* Acts as CSSC point of contact for customers wrt NMI task related matters.
* Responsible for overseeing and controlling the coordination and scheduling of all
customer requirements task related activities.
* Supports NMI customers in requirements' fulfillment and responds to inquiries raised by
NMI customers.
* Performs liaison with all supply, production control, quality control, and technical
personnel of CSSC. Performs other and/or additional duties as directed.
* Raises Service Interrupt requests before planned maintenance of NMI CIS assets, which
will include the non-availability period and describe the work performed. Also close tickets after PMI
has been performed.
* Issues internal work requests on EBA system for NMI related tasks.
* Makes inquires in Oracle for NMI related requirements and create related Internal
Requisitions as required.
* Manage ITSM tickets related to customer requests. Raise additional ITSM ticket in case of
CMIs.
* Keep track of service KPIs and ensuring response and resolution times are iaw respective
CIS support plan.
* Assists in the administrative management, logistics coordination of CSSC projects, and
ensures the effective processing of repairable equipment to contractors when applicable.




Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.