Job Title: Digital Demand Manager

Location: Coventry

Contract: Until September Initially


The client is looking for a Digital Demand Manager role to sit within a team of technical experts who are delivering a Technology Transformation programme for a Government Agency.

The Digital Demand Manager should have a strong technical grounding, combined with excellent Stakeholder Manager skills and an understanding of enterprise architecture topics such as integration (using APIs) and cloud platforms (such as Azure).

The Digital Demand Manager will be expected to possess the capability to manage the demand pipeline and have the following, including (but not limited to):

*Knowledge of customer support consolidation, customer experience / relationship management, IT Service Management tooling & automation (knowledge-base, self-service), expansion to and implementation of omni-channel marketing tools
*Strong stakeholder communication and management to ensure a seamless journey from demand into delivery
*Experience of managing various inter-dependencies of business demand across the multiple Stakeholders
*Experience of gathering Business requirements, evaluating the information and working with the Technology Transformation team to prioritise
*Ensuring Commercial coverage has been accepted
*Experience of managing and prioritizing a demand Backlog supporting a culture of continuous delivery
*Working with the Change Management team to communicate demand and benefits to key Stakeholders
*Reviewing and improving demand pipeline process incorporating lessons learnt from demand requests
*Implementing Agile Governance across Demand, including entrance and exit criteria
*Establishing a process to ensure impact is understood and mitigated if appropriate prior to moving to Delivery
*Good knowledge of ITIL best practices
*Knowledge of the following technologies - Microsoft Azure Cloud, Microservices, MDM, API


LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.