Job title - Call center platform engineer
Start - July
End - December
Location
Brussels
Rate - 340 euro per day

Role description
You are part of the team that is responsible for the Contact Centre Platform (CCP) Software based on Genesys used by +5000 front-end and back-end agents with their interactions with customers in our internal and external contact centres.

Required Responsibilities
* Responsible for the installation and maintenance of the CCP environment
* Provide technical expertise and assistance in analysing, designing, testing and developing the CCP applications
* Define and setup monitoring and alerting of the CCP environment
* Participation in reviews, testing, acceptance, deployment and end-user support.

Technical skills
* Knowledge of Call Centre Platform software such as Genesys (preferable v8.0 and higher Environment)
* Framework, Routing, Reporting, GVP/IVR, Outbound, Multi-channel Applications
* Reporting (Genesys Infomart)
* Intelligent Workload Distribution (Genesys IWD)
* Digital Channels (Genesys E-services: Chat, Social Engagement, Bot Gateway)
* Experience in SIP servers, SIP call analysis and SIP-Trunking
* DB Knowledge
* SQL
* Elastic Search
* Oracle
* Cassandra
* Programming skills in at least one of the following
* C#
* Java
* Shell scripting
* Knowledge on XML, VXML, PHP, HTML, webserver applications, certificates
* Working experience in LINUX and windows environments

Attitudes/Behaviour
* Familiar with call centre platform implementations
* Good Application trouble shooting /Debugging skills
* Flexible and team player who participates in on call schedule
* Familiar with Agile development

Must haves in this role : Experience/knowledge of call center platform software such as Genesys ((preferable v8.0 and higher Environment)) or other; DB knowledge Programming skills in at least one of the following: C#, Java, Cassandra; Dutch or French and English.




LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.