My client urgently requires an IT Hardware Engineer to work predominantely on Lenovo kit (Laptops & Desktops) and some HP on their customers site in Bracknell.

START: ASAP
END DATE: JUNE 2022
RATE: £13 PER HOUR (INSIDE IR35)
LOCATION: BRACKNELL

On site Hardware Engineer required for the support of break fix laptops, & Desktops, mainly all Lenovo kit but some HP too.
Some UPS knowledge would be beneficial, particularly the APC RT1500, 2000 & 3000 models.
Engineer may need to mange a customer ServiceNow call queue and interface with the PiTSC (Partnership IT Service Centre) for call management.
CC's iTSM familiarity would be beneficial but not essential as likely to use ServiceNow as the main call management tool.
Engineer will need to manage parts requests and returns but there may be some client owned spares made available.
Engineer are preferred to be Lenovo certified to ensure warranty claims are approved. Great customer skills needed as this is a CC role in JLP HQ and engineer will often be the only CC representative on site.
Engineer may be required to travel between a number of locations on the campus, all within easy walking distance as JLP own about 12 buildings in this vicinity. Parking will be made available to the Engineer free of charge.


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