*Install and configure software according to specification
*Carry out agreed routine operational procedures to maintain systems and resolve problems
*Identify and register incidents, taking ownership to resolve technical problems proactively to meet business requirements, or find a new owner
*Respond to requests in a timely manner to assist with investigation into incidents and problems raised via the Service Desk, update tickets with accurate information and keep the customer informed
*Maintain secure configuration and accurate information
*Maintain own professional development and expertise in the latest technologies and best practice to support and grow the business
*Work under direction of engineers in an established team and support engineers in their daily work
*Follow knowledge base articles, guidance and processes to ensure delivery to SLAs
*Take responsibility for own actions and decisions


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.