IT Capability and SOW Services - American Multinational IT Services & Consulting Company

Client Challenge 

Since its inception in 2017, LA International has supported this American multinational IT services and consulting company, becoming their leading provider of security-cleared talent for a key defence account. 

In 2024, the client engaged us to deliver a Statement of Work (SOW) supporting several critical defence programmes. This required the rapid deployment of large volumes of security-cleared technical specialists within tight timescales and across geographically challenging locations. 

Key challenges included: 

• Latency in internal demand approval processes 
• Delays caused by individual resource approvals 
• Difficulty sourcing the right talent quickly 
• Scarcity of SC/DV-cleared candidates in remote areas

Our Solution 

We collaborated closely with the client to co-design a scalable, agile solution that addressed these challenges head-on. Central to this was the creation of a Statement of Work capability model, enabling the client to call off defined capabilities under a single PO - dramatically accelerating the approval and engagement process. 

Key elements of our solution included: 

• Robust governance model with enhanced service levels, reporting, and regular reviews 
• Demand planning with client stakeholders to forecast future needs 
• Pre-sourcing and bench-building of deployment-ready specialists at no cost or obligation 
• Rigorous evaluation to ensure alignment with technical and cultural requirements 
• Sponsored security clearances to reduce costs and expand talent availability 
• Enhanced performance monitoring to ensure productivity and value for money 
• Executive-level oversight, including board-level representation at strategic reviews 

Value Delivered 

Our tailored solution delivered measurable improvements in service and efficiency: 

• Reduced engagement timescales from 120 days to just 28 days 
• SC sponsorships completed in under 15 working days, accelerating deployment 
• Created a “one team” culture, integrating seamlessly with the client’s permanent staff 
• Achieved a 100% assignment completion rate 
• 97.3% success rate on role fulfilment