2nd / 3rd Line Service Desk (DV)

Our client is a global systems integrator who requires an experienced 2nd / 3rd Line Service Desk for a customer based near to Reading.

START: ASAP
DURATION: INITIALLY 6 MONTHS
RATE: £65.00 - £85.00 PER HOUR
IR35: INSIDE IR35
LOCATION: READING
CLEARANCE: DV

ESSENTIAL EXPERIENCE AND CAPABILITIES
* Experience in a service desk, desktop support or IT support role in a medium or large enterprise, ideally with some second-line exposure. Strong first-line analysts ready to step up are encouraged to apply.
* Strong hands-on EUC hardware and break/fix experience on enterprise devices (HP, Lenovo or Dell).
* Strong Windows 10/11 and Microsoft 365 troubleshooting, including builds, imaging, drivers, BitLocker and user profile issues.
* Practical Active Directory user, computer and group administration, with a working awareness of Group Policy.
* Experience supporting HP multifunction printers.
* Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and familiarity with CAT5/fibre patching.
* Basic understanding of Windows Server and file and print services, enough to carry out first-level checks and escalate effectively.
* Experience of ITIL-aligned ITSM processes, SLA adherence and tooling such as ServiceNow.
* Strong customer service and communication skills, including with senior and VIP users.

DESIRABLE SKILLS
* Microsoft Intune: device enrolment, compliance and configuration policies, application deployment and troubleshooting. Exposure to Windows Autopilot is an advantage.
* Software deployment, patching and troubleshooting failed installs.
* ITIL Foundation, CompTIA A+ or Network+, and Microsoft certifications.
* Conference room/AV support and basic PowerShell scripting.

BEHAVIOURS
* Service-focused, structured and methodical.
* Professional, proactive and calm under pressure.
* Team player who shares knowledge and collaborates well.
* Reliable, politically aware and committed to continuous improvement.


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.