GBS & BPO Program manager

Key Responsibilities
Program & Delivery Management
* Lead end-to-end GBS/BPO programs across multiple functions (Finance, Procurement, .)
* Drive program governance, reporting, and stakeholder communication
* Manage risks, issues, and dependencies across program lifecycle
* Knowledge of transfer/migration if work


Stakeholder Management
* Engage with senior business stakeholders (Finance LT, Functional Leads, etc.)
* Align GBS/BPO services with business priorities and transformation goals
* Manage escalations and ensure timely resolution
* Drive effective communication across internal and external stakeholders


Key Skills & Competencies
* Strong program and project management skills
* Deep understanding of GBS/shared services and BPO operating models
* Vendor management and commercial acumen
* Stakeholder management and executive communication
* Problem-solving and decision-making capability
* Data-driven mindset with strong analytical skills
* Change management and transformation leadership


LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.