Post Date: 17-09-2026 10:45 AM
Regulatory Supervisor/Team Leader - Newcastle
Newcastle upon Tyne
United Kingdom
Inside
< 200
Contract
Financial Services
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Ref: 15JZFRS_1789641912
Job description
We have a new requirement for a Regulatory Supervisor/Team Leader to work for a client of ours based in Newcastle-upon-Tyne.
This is a 12 month contract role and will be working through an Umbrella Inside IR35.
Skills required:
- People Management including Coaching is essential.
- Experience of complaints and/or escalation management is key.
- Experience within Financial Services, or other regulated environment is highly desirable.
- Contact Centre experience would be extremely advantageous.
Responsibilities:
- Responsible for the day-to-day management of a team of up to 6 colleagues.
- Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer complaints are identified, captured and resolved effectively ensuring a fair and accurate outcome to our customers.
- Lead, motivate and recognize colleagues through open and honest communication.
- Monitor and review individual colleague and team progress against business objectives.
- Through regular coaching, enhance and improve colleague performance, where applicable proactively identifying performance and/or conduct related issues and managing these in line with the department's training and competency framework.
- Pro-actively build and maintain relationships between teams and departments.
- Use a wide range of communication tools (including Huddles/Stand-Ups, Buzz Sessions, Team Meetings) to effectively communicate business expectations, provide updates and positively promote business and process change, ensuring colleagues have the confidence to always provide excellent service to customers.
- Encourage an environment where regular feedback from colleagues is gathered, listened to and actioned to help continuous improvement.
To be considered please submit an up-to-date CV.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
This is a 12 month contract role and will be working through an Umbrella Inside IR35.
Skills required:
- People Management including Coaching is essential.
- Experience of complaints and/or escalation management is key.
- Experience within Financial Services, or other regulated environment is highly desirable.
- Contact Centre experience would be extremely advantageous.
Responsibilities:
- Responsible for the day-to-day management of a team of up to 6 colleagues.
- Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer complaints are identified, captured and resolved effectively ensuring a fair and accurate outcome to our customers.
- Lead, motivate and recognize colleagues through open and honest communication.
- Monitor and review individual colleague and team progress against business objectives.
- Through regular coaching, enhance and improve colleague performance, where applicable proactively identifying performance and/or conduct related issues and managing these in line with the department's training and competency framework.
- Pro-actively build and maintain relationships between teams and departments.
- Use a wide range of communication tools (including Huddles/Stand-Ups, Buzz Sessions, Team Meetings) to effectively communicate business expectations, provide updates and positively promote business and process change, ensuring colleagues have the confidence to always provide excellent service to customers.
- Encourage an environment where regular feedback from colleagues is gathered, listened to and actioned to help continuous improvement.
To be considered please submit an up-to-date CV.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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