Post Date: 19-10-2026 01:26 PM
Service Delivery Manager
Malmesbury
United Kingdom
Inside
500-600
Contract
Technology, Media & Telecoms
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Ref: AASDM09_1792416388
Job description
Our techonlogy client is looking for an experienced Service Delivery Manager to join their team initially until the end of March 2027.
This role is inside IR35.
Please note that the client requirement is that the role is 5 days per week onsite in Malmesbury, Wiltshire.
Service Delivery Manager/ Customer Delivery Manager
Job Profile Summary
Engages with clients to ensure timely, efficient and expert delivery of contracted services. Manages implementation and on-going support of services, ensuring high quality client experience while maximizing both utilization of internal resources and periodic revenue activations. Addresses client issues throughout the life of the contract, taking ownership of issues and following through on resolution.
Key Responsibilities
* Leads large, complex and geographically expansive client implementations.
* Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
* Ensures the successful planning, implementation and execution of contracted services by:
o Meeting cost, governance, performance, quality, innovation and value requirements
o Participating in contract and account governance
o Developing or co-developing annual review of service level agreements
* Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
* Proactively communicates industry and company insights and opportunities.
* Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.
* Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.
Key Qualifications
BA/BS degree and 8+ years' relevant experience OR equivalent combination of education and experience. Master's degree preferred.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
This role is inside IR35.
Please note that the client requirement is that the role is 5 days per week onsite in Malmesbury, Wiltshire.
Service Delivery Manager/ Customer Delivery Manager
Job Profile Summary
Engages with clients to ensure timely, efficient and expert delivery of contracted services. Manages implementation and on-going support of services, ensuring high quality client experience while maximizing both utilization of internal resources and periodic revenue activations. Addresses client issues throughout the life of the contract, taking ownership of issues and following through on resolution.
Key Responsibilities
* Leads large, complex and geographically expansive client implementations.
* Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
* Ensures the successful planning, implementation and execution of contracted services by:
o Meeting cost, governance, performance, quality, innovation and value requirements
o Participating in contract and account governance
o Developing or co-developing annual review of service level agreements
* Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
* Proactively communicates industry and company insights and opportunities.
* Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.
* Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.
Key Qualifications
BA/BS degree and 8+ years' relevant experience OR equivalent combination of education and experience. Master's degree preferred.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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