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Key responsibilities: The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications / computer systems / handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution.

Key Responsibilities; * Act as a point of contact for all Incidents and Problem Records * Monitor the incidents to ensure that the Service Level Agreement are respected * Identify, initiate, schedule, and conduct incident reviews * Ensure the closure of all resolved and end-user confirmed Incident records * Provide guidance to the Incident Process Coordinators * Set and Chair bridge calls on Incidents, as per process

***3 Days onsite in Sheffield*** * Understand the Design and Requirements and develop and execute custom application features and functions * Understand the BRD and break the requirements into MVP's and stories * Strong knowledge of more than 1 Card products * Accountable for end-to-end solution design; strategically aligned, cost effective architecture solutions that adhere to platform architecture roadmaps and overall enterprise architecture strategy