Requirement Description
*SLA and SSP Management: Contribute to the establishment of Service Level Agreements and Service Support Packages for the Customers.
*Support the start-up and initiation stages of projects, coordinating the necessary parties for the preparation of the formal NCIA offers;
*Monitor, understand, and communicate to external customers the progress on request processing, all through the project lifecycle. Engages with both sponsors and relevant stakeholders for the resolution of issues should they arise.
*Monitor the portfolio with regard to its financial status (Planned versus Contracted and actual incomes), operational status (delivery of projects and milestones), and forecast (future cooperation);
*Support the Principal AMs in providing reporting material on the status of the portfolio, including for the development of the Programme of Work, Monthly reports and Annual report

Skills and Experience
*Service Management principles and execution in a similar organization or environment;
*Preparation and promotion of service proposals, principally SLAs;
*Project management and in-service support planning and operations in a business or military organization that is relevant in the NATO context;
*Process Management: Knowing the processes in the Agency is a major advantage.
*Customer Management skills
*Portfolio Management skills
*Drive for Result
*Interpersonal savvy
*Positive attitude


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.