Our defence client is currently recruiting for an IT & Systems Administrator to join a team on a NATO project in Italy.

Requirement Description:
* Provides level 1 support of end-user ICT assets in accordance with Agency processes and procedures;
* Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records;
* Liaises with local logistics in order to fulfil the level 1 support of end-user ICT assets;
* Technical Assessment Reports support to laptop NR, Virtual meetings, conference, voice service, help desk
* Works with limited supervision;
* Conducts delivery of ICT equipment to end-users;

Skills and Experience
Experience and Education:
* Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification;
* At least 3 years recent practical experience within a CIS Service Operations environment;
* At least 3 years recent practical experience of configuring, installing and troubleshooting standard desktop Windows Operating Systems;
* At least 3 years recent experience in PC Hardware Systems, with a good understanding of Intel x64 bit systems configuration and performance monitoring;
* Good working knowledge of TCP/IP Protocols and Standards; Experience with Office Automation Solutions (printer, scanner, voice, productivity packages).
* Knowledge of policy, procedures, and organisation of NATO CIS; Working knowledge of ITIL processes and procedures; Experience in working in a Service desk environment;

Competencies/ Skills/ Personal Attributes:
* Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
* Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
* Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction;
* Sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
* Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules;
* Arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.