My client is an IT service provider who requires numerous SC 2nd Line Desktop Support Engineers to join an on-going service to one of their key customers.

START: ASAP
END DATE: INITIALLY 30/04/2022
RATE: £17.50 - £20.00 PER HOUR (MIGHT BE SOME FLEXIBILITY)
LOCATION: EAST KILBRIDE
CLEARANCE: SC

ROLE:
* To provide resolutions to incidents within SLA.
* To validate and record incidents where necessary and to ensure that incident records are correctly updated with accurate details and activities.
* * To ensure incidents and service requests are managed and progressed for the end customer within the contractual SLA Key Responsibilities To provide a focal point of communication and technical escalation
* To liaise with all other internal departments and external partners
* Co-ordination of all service functions within specified range
* To vet and provide effective resolution of incidents; using a sound EUD knowledge to assist with the troubleshooting.
* Follow procedures relevant to job role
* Perform administrative duties where necessary
* Contact with end customer, third parties and internal resolver groups.
* Be vigilant for possible fraudulent activity and if necessary, raise a security incident report
* Periodically review Security Policies - where hosted on the Intranet - to ensure full compliance
* Carry out any 'ad hoc' assignments as and when required.
* To be compliant with health and safety company policy and legislation.
Knowledge, Skills,
* Technical Helpdesk experience - 2 years Customer Service experience
* A thorough working knowledge of Windows 10 & O365. MS Office, AD
* Knowledge of hardware - Desktop PC's, Laptops, Mobile devices & Printers
* Appreciation of networking technology


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

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