Service Desk Coordinator - Helpdesk ICT Technician

Handling incoming phone calls, web cases and emails with enquiries from internal and external customers and around specific products for professional customers
Inform the customer about the status of his request and the solution of his incident
Report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Working hours:

- willing to work shifts in a 24/7 shift system

(Service desk coordination is a 24/7 shift. Working in shifts is essential)

Technical Skills:

- Be able to work with Office 365 applications.

Attitudes/behaviour:
Customer oriented: You will provide support to large entities (corporations & governments). Clear & efficient communication are a must in providing a great customer experience

Languages:

* Good command of the Dutch, French & English language: Written & spoken.

* Being able to provide customer-oriented communication on the phone, via email or E-ticket.


LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.