Technical Support Engineer

Role description
Ensures remote technical support to Business Customers. You are in contact with internal customers (VIP Support team, Account Managers, Customer Support Officers,) and external customers.
You provide a support to technical issues related to two main domains:
- Mobile network, products & services : issues you will handle can be related to : mobile coverage, voice, sms, data, roaming, machine-to-machine,….
- Internet of Things (LoRa & NB-IoT) : you will be involved in remote provisioning/configuration of sensors & base stations,
You have the full ownership of the issue from A to Z, even in case of escalation.
You give support in Dutch, French and English.
The requests/issues come by phone, mail and tickets. It's a 1st/2nd level of support.
The day is organised in 3 shifts (8h-16h30; 9h-17h30; mix). Out of these hours, an on-call duty service is organised within the team.
You must be open to participate to the on-call duty service, when necessary.

Required Responsibilities
- ensure a proper 1st/2d level of technical support (in both domains).
- find the root cause and solve the problem.
-interact with other internal/external technical teams to find a solution for the customer
- when necessary, escalate to the third level of support.
- do the follow-up and keep the customer up-to-date about the progress..

Technical skills.
At least a basic knowledge in one of the two domains and a very good level in the other one. You are open to work in both mobile & IoT domains.
- ideally, you have a very good level in both domains.
- excellent communication skills

Languages
- bilingual Dutch and French
- good level of English

Extra
3 shifts and on call duty , weekend included


LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.