Our client is looking for a Service Manager to be onsite 2 days per week in Knutsford with 3 days working remotely. This is an initial 3-6 month contract, on £280 per day Outside IR35.

Essential Skills/Basic Qualifications:
*Strong communication skills to enable building of effective relationships across teams within the customers', key stakeholders and suppliers across all cultural regions.
* Strong stakeholder management skills to help ensure buy-in and support for initiatives/deals underway.
* Evidence of organisational skills and the ability to multi-task whilst ensuring quality and attention to detail under strict deadlines
* Experience of working with third party suppliers.
* Knowledge of analytic techniques and methods - in particular, proficiency in the use of Microsoft Office.
* Knowledge of ITIL processes of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and / or ITIL Foundation Certification.
* Experience with Agile, Technology Product Management & Site Reliability Engineering principles.
* Technical knowledge / appreciation of Networking products such as Switches, Routers, LAN, Firewall, Load balancing, Wireless technologies, Telecoms Industry and / or other Technology infrastructure.
* A good team player, the ideal candidate will encourage colleagues to contribute but also have the ability to work alone to tight timescales
* Experience within a customer service environment / ability to see the customer impact.
* A positive attitude and desire to improve services.
* If the assignment becomes longer term capability to attend onsite at Radbroke Hall (Cheshire) monthly to meet colleagues. Currently the rest of the team works hybrid 40% onsite and 60% remote.


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