Job Description:
We are seeking a highly motivated and experienced ServiceNow Project Manager to lead the implementation of ServiceNow solutions across the organization. The successful candidate will be responsible for overseeing all aspects of the project, from planning and initiation to execution and closure. This individual will play a key role in driving the delivery of ServiceNow implementations, ensuring that the project meets business needs, is completed on time, within scope, and on budget.
As the ServiceNow Project Manager, you will work closely with internal stakeholders, ServiceNow developers, business analysts, and vendors to manage the project life cycle, mitigate risks, and ensure seamless integration of the ServiceNow platform. If you have a proven track record of delivering ServiceNow projects successfully, this is an exciting opportunity to make a significant impact on our organization's IT service management capabilities.

Key Responsibilities:
* Project Planning & Coordination:
o Develop and manage project plans, schedules, and budgets for ServiceNow implementations.
o Define project scope, goals, and deliverables in collaboration with business stakeholders and IT teams.
o Establish and manage project timelines, ensuring on-time delivery of milestones.
* Stakeholder Management:
o Engage with key business and IT stakeholders to understand project requirements and expectations.
o Serve as the primary point of contact for stakeholders and project team members.
o Ensure effective communication and transparency across all parties throughout the project lifecycle.
* Resource Management:
o Coordinate resources, both internal and external, ensuring that project tasks are appropriately staffed.
o Manage third-party vendors and ServiceNow implementation partners, ensuring performance aligns with project goals.
o Monitor resource utilization and adjust as necessary to meet project requirements.
* Risk and Issue Management:
o Proactively identify potential risks and issues, developing mitigation strategies to minimize impact on the project.
o Manage and resolve project issues in a timely and effective manner.
o Track and report on project risks and issues to ensure accountability.
* Budget and Financial Oversight:
o Develop and manage the project budget, ensuring all financial aspects of the project are tracked and reported.
o Provide regular status updates to management regarding budget performance and any forecasted changes.
* ServiceNow Implementation Management:
o Oversee the end-to-end implementation of ServiceNow, ensuring that all modules (e.g., ITSM, ITOM, HRSD, CSM) are successfully deployed.
o Collaborate with functional leads to define and configure business processes within ServiceNow.
o Ensure alignment of the ServiceNow implementation with business requirements and best practices.
* Quality Assurance and Reporting:
o Ensure that all deliverables meet the required quality standards and are delivered according to specifications.
o Provide regular project status updates, including progress, issues, and risks, to senior management.
o Prepare and present post-implementation reviews, capturing lessons learned and recommending improvements.
* Training & Change Management:
o Coordinate training for users and key stakeholders on ServiceNow features and functionality.
o Support change management activities to ensure smooth adoption of the ServiceNow platform across the organization.
o Promote user adoption through continuous communication and feedback channels.
* Post-Implementation Support:
o Oversee the transition from project completion to the operations and support phase.
o Work with the IT support team to ensure ongoing support and issue resolution post-implementation.
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Required Skills & Qualifications:
* Bachelor's degree in Computer Science, Business Administration, or a related field.
* PMP, Scrum Master, or similar project management certification preferred.
* 5+ years of project management experience, with a focus on ServiceNow implementations.
* Strong knowledge of ServiceNow modules and best practices for IT Service Management (ITSM), IT Operations Management (ITOM), and/or other ServiceNow solutions.
* Proven experience managing cross-functional teams and complex projects, with a track record of successful ServiceNow implementations.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
* Strong problem-solving skills and the ability to make decisions under pressure.
* Experience with Agile methodologies and working in Agile teams is a plus.
* Proficiency in project management tools and software (e.g., MS Project, JIRA, Asana).
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Desired Skills & Experience:
* ServiceNow Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) is a plus.
* Knowledge of ITIL frameworks and practices.
* Previous experience working in large, complex organizations with multiple stakeholders.


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.