Customer Solution Design Specialist

Why this job matters
Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft Using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.
We take High Level Designs into the Low-Level detail at the Post-Sale stage, Implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.
We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do.

What you'll be doing
* Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
* Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers.
* Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
* Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
* Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
* Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
* Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
* Undertakes customer migration planning and implementation.
* Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
* Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
* Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
What we'd like to see from you
* Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging.
* Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.
* Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.
* Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle. With experience within Experience in Low level design.
* Develop trusted customer relationships and deliver outstanding customer experience.
* Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.
* Experience of working with the following technologies at an expert level are essential:
o Cisco Catalyst (DNAC) - Proven ability to configure, deploy and troubleshoot both wired and wireless solutions, experience with end point profiling would be desirable
o Cisco ISE, a detailed knowledge of ISE 2.7 and 3.2. the ability to configure and troubleshoot.
o Firewalls design; implementation and configuration are desirable.
o A detailed knowledge of WiFi deployments using Ekahau to complete both predicative and APOS assessments
o Proven ability to deploy configuration from designs
o Experience in Low level design


Please send latest CV


LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.