Role Overview

The ServiceNow Solutions Architect is responsible for designing, governing, and delivering scalable ServiceNow solutions that align with business objectives and enterprise architecture standards. This role serves as the technical authority across ServiceNow implementations, ensuring best practices, performance, security, and long-term platform sustainability.

The Solutions Architect partners closely with business stakeholders, product owners, developers, and integration teams to translate requirements into well-architected ServiceNow solutions while maintaining platform integrity and minimizing technical debt.

Key Responsibilities

Lead the end-to-end architectural design of ServiceNow solutions across one or more modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, GRC, SPM).

Define solution architecture that aligns with enterprise standards, security policies, and ServiceNow best practices.

Translate business requirements into scalable, maintainable technical designs and implementation roadmaps.

Provide architectural guidance and technical leadership to development teams throughout the delivery lifecycle.

Own platform governance, including design reviews, customization standards, and upgrade readiness.

Design and oversee integrations between ServiceNow and external systems using REST, SOAP, MID Server, and event-based integrations.

Ensure optimal use of out-of-the-box ServiceNow capabilities while minimizing unnecessary customization.

Support platform upgrades, migrations, and module implementations with a focus on stability and performance.

Collaborate with stakeholders to prioritize demand and align solutions with strategic business outcomes.

Produce and maintain architecture documentation, including solution designs, data models, and integration diagrams.

Identify risks, dependencies, and architectural trade-offs, providing clear recommendations to leadership.

Required Skills & Experience

Extensive hands-on experience designing and implementing ServiceNow solutions in enterprise environments.

Deep understanding of ServiceNow architecture, data model, CMDB, security model, and application framework.

Strong experience with at least one core ServiceNow product suite (e.g., ITSM, ITOM, HRSD, CSM).

Proficiency in ServiceNow development concepts, including:

Flow Designer and Workflow

Business Rules, Client Scripts, UI Policies

Script Includes and scoped applications

Experience designing and implementing integrations using REST/SOAP APIs and MID Servers.

Strong knowledge of platform performance optimization and upgrade-safe development practices.

Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.