Role Overview

The ServiceNow Developer / Configurator is responsible for configuring, developing, and supporting ServiceNow applications to meet business and technical requirements. This role focuses on building reliable, maintainable, and upgrade-safe solutions using ServiceNow best practices, while collaborating closely with architects, product owners, and stakeholders.

The Developer / Configurator plays a key role in delivering platform enhancements, automations, and integrations that improve service delivery and user experience across the organization.

Key Responsibilities

Configure and develop ServiceNow applications in alignment with approved solution designs and architectural standards.

Build and maintain platform components such as:

Business Rules

Client Scripts

UI Policies

Script Includes

Flows and Workflows

Configure ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, GRC, or SPM as required.

Implement forms, lists, catalogs, and portal components to support business processes.

Develop and support integrations using REST and SOAP APIs, MID Servers, and data imports.

Ensure all configurations and customizations are upgrade-safe and adhere to platform best practices.

Support testing activities, including unit testing, system testing, and UAT defect resolution.

Troubleshoot and resolve platform defects, performance issues, and user-reported incidents.

Maintain technical documentation for developed solutions and configurations.

Collaborate with architects and senior developers during design reviews and sprint planning.

Participate in platform upgrades, patching, and release management activities.

Required Skills & Experience

Hands-on experience developing and configuring ServiceNow in a professional environment.

Strong understanding of ServiceNow scripting and configuration, including JavaScript fundamentals.

Experience working with core ServiceNow development tools and features, including:

Flow Designer

Service Catalog

CMDB and Discovery (where applicable)

Familiarity with ServiceNow security concepts such as roles, ACLs, and data protection.

Experience working in Agile / Scrum delivery teams.

Ability to interpret functional requirements and translate them into technical solutions


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.