D365 Functional Consultant
6 Month contract initially
Based: Hybrid/Newcastle
Rate: £500 - £600 p/d (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a D365 Functional Consultant to join the team.
As a Dynamics 365 Functional Consultant, you will work closely with customers to understand their service operations and translate requirements into well configured Dynamics 365 Customer Service solutions. The role requires strong functional expertise, excellent customer interaction skills, and hands on capability to build configurations and Proof of Concepts.

Key Responsibilities:
* Lead requirements discovery workshops and translate business needs into functional designs
* Analyse current CRM processes, pain points, and operating model.
* Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing
* Design and build functional Proof of Concepts to validate requirements and solution fit
* Work closely with solution architects and developers to ensure aligned delivery
* Configure Power Platform components including Power Apps and Power Automate
* Support UAT, defect triage, and user enablement activities
* Produce functional documentation including process flows and configuration guides
* Act as a trusted functional advisor to customer stakeholders throughout delivery

Key Skills & Experience:
* Strong hands on experience with Dynamics 365 Customer Service
* Proven ability to configure case lifecycle, SLAs, queues, knowledge management, and reporting
* Experience building functional POCs and demos
* Solid understanding of customer service processes and contact centre operations
* Hands on experience with Power Apps and Power Automate
* Strong communication skills with confidence in customer facing roles
* Experience working in structured delivery environments
Desirable skills/knowledge/experience:
* Exposure to Omnichannel for Customer Service or digital engagement channels
* Experience supporting enterprise or public sector scale implementations

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.


LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.