3rd Line Citrix SME (SC)

Our client is a Global Systems Integrator that require a 3rd Line Citrix SME to support one of their largest UK secure customers.

START: ASAP
END DATE: 31/03/2027
CLEARANCE: SC
RATE: £170.00 (INSIDE IR35)
LOCATION: ON-SITE IN PRESTON

Responsibilities:
The Roles Primary Responsibilities:
* Provide Third-Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
* Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
* Manage and optimise Citrix policies, profiles, and user experience.
* Collaborate with architecture and engineering teams to design and implement Citrix solutions.
* Support patching, upgrades, and migrations of Citrix components.
* Both proactive and reactive problem record progression and root cause analysis.
* Pro-active approach towards defect management resolutions as part of technical assurance activities.
* Confidence in working with internal and cross capability teams alongside account and customer engagement.
* Maintain a high degree of customer service for all support queries and adhere to all service management principles

Skills required:
* Proven experience within a Third Line Support role
* Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).
* Experience with Windows Server, Active Directory, Group Policy, and FSLogix.
* Strong understanding of ITIL processes and enterprise support models.
* Operations - VMWare, HyperV, XenServer, Invanti
* Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt).
* Analytics, specifically Systrack / Nexthink (Non Essential - training provided).
* Strong knowledge of Microsoft based operating systems, including, Windows 10 & Win11



Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.