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The Service Operations Engineer is responsible for providing technical support, troubleshooting, and incident resolution across hardware, software, networking, and cloud environments. The role serves as an escalation point for complex technical issues, supports service delivery activities, and ensures services are delivered in line with agreed Service Level Agreements (SLAs).

We are seeking a proactive Tier 2 SOC Analyst to join a 24x7 Security Operations Centre. You will investigate and manage complex security incidents, support threat hunting activities, and act as an escalation point for Tier 1 analysts. This role offers an excellent opportunity to further develop your technical expertise while helping to strengthen and mature the organisation's security operations capability.

At least 10+ years of Experience in developing web-based applications using React, Spring Boot, Micro Services, REST APIs/Web Services, Spring MVC, JEE (Java 8, JSF, JPA, JSP, Servlets, JDBC), XML (DOM, SAX, XSLT), DHTML/HTML5, JavaScript, JBOSS etc.

Join a high-profile engagement focused on complex supplier exit, service transition, insourcing, knowledge transfer, and operational stabilisation activities. This role offers the opportunity to work directly with senior client stakeholders, helping organisations navigate critical transition programmes while protecting service continuity and operational performance.