We have a new requirement for command-centre analysts to work for a client of ours with the role being based in Preston
Responsibilities include but are not limited to:
* Manage ServiceNow tickets by priority and workload to ensure contract SLA's are met, tickets updated and customers informed of progress
* Facilitate Continuous Service improvement
* Provide Management reporting for internal and customer stakeholders
* Support the Major Incident Management team by leading the technical support groups
* Event ticket management
* Backup/Restore resolution management
* Escalation Management
Preferred skills \ knowledge of:
* VMWare
* Vcentre
* Monitoring of Software \ Tools (Nagios, Smarts, Nexthink)
* Windows Server
* RED Hat
* Windows desktop
* ITIL (v3 &/or v4)
The roles are for 24x7, covering 12 hours shifts of days and nights
to be considered please send across an up-to-date CV
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
