Pega CDH Decisioning Specialist

* Design, configure, and optimize decision strategies within Pega Customer Decision Hub (CDH) across eligibility, applicability, arbitration, and engagement policies.
* Develop and enhance adaptive models, predictive models, and next‑best‑action frameworks to drive personalized customer experiences.
* Partner with business SMEs to translate customer engagement goals into robust, real time decisioning logic within CDH.
* Work closely with data, analytics, and architecture teams to integrate CDH with enterprise systems, customer data sources, and omni‑channel touchpoints.
* Maintain and evolve NBA/NBO strategies across inbound, outbound, paid media, and real‑time decisioning channels.
* Perform impact analysis, A/B testing, and decision simulation to validate strategy performance and optimize outcomes.
* Ensure CDH implementations follow best practices, including guardrails, versioning, governance, and reusable decision components.
* Support model monitoring, performance analysis, and uplift tracking to ensure strategies continue delivering business value.
* Participate in Agile ceremonies, providing technical input, effort estimates, and solution recommendations.
* Document decision logic, business rules, and strategy configurations to support transparency, auditability, and operational readiness.


LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.