Tailored Service Management Consultancy

Tailored Reporting:
Preparation and delivery of Quarterly Service Level Reports (QSLRs) and Weekly Status
Reports, based on both raw operational data provided by the Customer and additional
data actively retrieved by the Service Provider from authorized databases and systems.
The Service Provider is responsible for gathering, analyzing, and integrating all necessary
data to produce complete and accurate reports, in line with evolving Customer and Partner
requirements.
The Service Provider's role is to support service visibility, performance monitoring,
reporting, coordination, and service improvement activities, and not to perform operational
IT service delivery tasks.
Ticket Analysis and Incident Management Support:
Comprehensive analysis and clarification of Incidents, Change Requests, and Service
Requests, including root cause identification and trend analysis. Deliver targeted
recommendations aimed at reducing resolution times and enhancing overall service
quality.
Meeting Preparation and Support:
Comprehensive assistance for operational and service management meetings, including:
Preparing agendas and necessary pre-reads, Conducting ticket and service data analysis ahead of meetings, Supporting the Customer during meetings with insights, contextual analysis, and
recommendations, Documenting key points, action items, and follow-ups, if required.
Non-Standard Service Management and Reporting: Provision of customized management information, enhanced dashboards, and tailored reporting beyond the standard outputs defined under the baseline Service Level Agreement.
Monthly Activity Reporting:
Submission of a Monthly Activity Report summarizing activities completed, ongoing
initiatives, encountered challenges, and any deviations from the agreed service plan.
Quarterly Service Reviews:
Preparation for and participation in Quarterly Service Review Meetings with the Customer,
including report preparation, performance analysis, and proactive service improvement
discussions.




Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.