D365 Consultant

The D365 Sr. Consultant will support customers through focused technical engagements aimed at improving the health, performance, and success of their Dynamics 365 and Power Platform implementations. The role combines deep technical expertise across Dynamics 365 Customer Engagement: Dynamics 365 Sales, Service, and Field Service, Microsoft Dataverse, and the broader Power Platform with strong consulting skills to educate customers, guide solution architecture, and proactively assess their environments. They will leverage product knowledge, administration experience, and training delivery capability to help customers optimize, and modernize their Dynamics 365 solutions.
This role requires the ability to assess Dynamics 365 applications, integrations, governance processes, and platform configurations end to end, identifying risks, aligning implementations to best practices, and delivering clear, actionable recommendations that improve system reliability, health, performance, and long term maintainability. The engineer must work collaboratively with customer stakeholders and internal teams, strengthen platform configuration, and support customer success through repeatable, high quality service delivery.

Key responsibilities
* Assess customer Dynamics 365 Customer Engagement and Power Platform implementations across architecture, configuration, integrations, and environment setup.
* Ability to assess Dynamics 365 and Power Platform security and access models, including security roles, Business Units, teams, and user permissions.
* Evaluate the effectiveness of customer health, operational processes and environment administration practices.
* Conduct in depth technical analysis of Dynamics 365 Customer Engagement apps, Dataverse structures, and app configuration.
* Review and enhance customer solution quality by contributing feedback to offering, validating implementation patterns, and strengthening application health through best practice guidance.
* Identify risks, blockers, misconfigurations, and performance issues across D365 Customer Engagement infrastructure, customizations (plugins, workflows, JavaScript, C#), data models, integrations, and overall environment health.
* Recommend improvements aligned with Microsoft best practices for Dynamics 365, Dataverse, Power Apps, Power Automate, platform governance, ALM processes, and enterprise CRM modernization.
* Deliver professional, customer facing documentation summarizing health assessment findings, environment configuration reviews, and recommended next steps for long term platform success.

Required Qualifications
Minimum 5+ years of hands-on experience in the following areas:
Up to date product knowledge and familiarity with Dynamics 365 modules
* Dynamics 365 Sales
* Dynamics 365 Customer Service
* Dynamics 365 Field Service
* Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
· Dataverse
· Power Apps
· Power Automate
· Power Platform admin center

* Model Driven app Administration, Customization and Integration experience
* Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances.
* Experience in business continuity planning, incident response coordination, and process maturity assessments.
* Excellent communication and documentation skills for technical and executive stakeholders.
* Background in technical consulting or assessment-based delivery engagements.

Preferred qualifications
* Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience.


LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.