My client is looking for a BI Manager to be based in Kings Cross London, on an initial 2 month contract.
Working within a defined Business Improvement discipline the role holder supports the development and operation of change initiatives that improve the measured performance of the business, service or customer satisfaction. He/she carries out high level and insightful analysis that will identify opportunities for Business Improvement. He/she also provides support to the wider business improvement team.
Manage all aspects of process/procedure design to: Ensure adoption of best practice wherever appropriate Produce written documentation.
Design test and map processes to agreed specifications, corporate standards, architecture and methods.
Undertake measurement and analysis of processes to identify improvement opportunities.
Implement process/procedural change.
To manage individual work-package elements in support of larger initiatives and programmes.
To promote the use of processes, systems and procedures that supports the business.
To compile and analyse process/systems/organisational performance metrics.
To undertake Root Cause Analysis using the appropriate tools, techniques and data in relation to; Customer Satisfaction, Process Management, Quality Management and Operational Effectiveness.
To use all forms of data from within BT and all benchmark data to provide insightful and effective MIS/ Analysis.
Review processes and procedures
Communicate Business Improvement Best Practice Compile data and analyse data
The skills you need:
Process Management, Quality Management and Operational Effectiveness management skills as appropriate to the discipline.
An excellent understanding of end to end business processes
Able to scope, agree and deliver measures that will drive and assist in the analysis of business performance.
Ability to work as part of a team/virtual team.
Awareness of the work area and environment where the processes apply.
A real enthusiasm for Business Improvement that motivates and inspires people to get involved.
Able to provide the data to enable the business to test/challenge current thinking and to drive the implementation of new practices/policies, and where necessary build alternative strategies that can lead to an improvement in business performance.
Experience you would be expected to have:
Experience gained in a commercial environment.
Accredited in research and analysis techniques for customer satisfaction roles (e.g. survey tools, statistical analysis and root cause analysis).
Trained in Process/Quality Management approaches appropriate to the role. Experience of working in virtual teams across a matrix organisation.
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