*To establish and document the non-functional service requirements for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered.
*Establish and document the service acceptance criteria that a project must achieve prior to be accepted into BAU operation.
*Ensure that all changes are assessed and managed.
*Ensure and assure that for each change the appropriate technical and operational documentation is produced, assured and deposited in the service operations shared folder.
*Update the business and service catalogues as necessary for a new or changed service.
*Support, establish and maintain the service architecture and best practises that shall be used for new or changed Service.
*Shall work with Service Architect, Solution Architects and FSDC operational teams to assure the design and implementation of any new or changed services and ensure that the service functional and non-functional requirements are documented with appropriate test cases.
*You will lead from a Service Design perspective for any technical change, engaging with the technical teams to ensure that options analysis, proof-of-concepts and system impact assessments have been completed satisfactorily for the entire life cycle of the Service not just the delivery stages.
*You will work directly with the operating business, Architecture Management Office and Programme Delivery Directors to understand what the end user is seeking to achieve and convey key messages of service design and success to the technical teams.
*Build and maintain strong working relationships across the FSDC Delivery Programme, External and Internal Suppliers and the FSDC Operations and BPS teams
*You will communicate and present your projects to a range of stakeholders, seeking approval/guidance/feedback as required
*Business Process Outsourcing, Oracle HR and pensions administration experience is desirable, but not essential.
*Understand IT System security and mandatory standard compliance.
*Understand infrastructure architecture design and operation and their contribution to the overall software development process and reliable delivery of the Services.
*Understand network design and operation to securely transfer Data with high availability, low latency.
*IT System architecture and life cycle management best practises and controls.
*Understand how complex organisations operate at the business process execution level. How departmental boundaries and internal politics impact behaviours and decisions.
*Degree or equivalent qualification in a relevant subject area is desirable
*Understand how systems and services should be monitored and managed with demonstrable delivery.
*Understand demand and system capacity requirements.
*Understand SIAM (Service Integration and Management) functions and service delivery models
*You will analyse complex business/technical problems, synthesise solutions, and communicate options to a wide group of partners
*You will translate a set of approved business requirements and build a structured conceptual service design, review non-functional requirements, gaining consensus for your own and other ideas
*You will collaborate with all development, client and project management teams directly to evolve pragmatic service design solutions, ensuring concepts and designs remain practical and that feedback is acted on.
*You will ensure that all design architectures of changes are assured by the key parties including, data, scalability, capacity, demand, performance, operation, security, standard and license compliance, disaster recovery, monitoring and life cycle as part of the service design process.
*You will represent the service requirements and risks at all gateway meetings and assure the delivery of the non-functional requirements against the service acceptance criteria defined for each change, through test and transition into BAU operation.
*You are likely to have fulfilled a service design role in a complex IT service management company, operating a complex service model. It is likely that your experience will have involved some of the following:
*ITIL qualified practitioner, intermediate to expert.
*Fulfilled a service design role involving complex IT services.
*Demonstrable experience in managing technical changes and documenting non-functional requirements.
*Demonstrable experience of working within complex service models with system and service integration between third parties in the delivery of the end to end services.
Remote with occasional travel to Gosport
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.