Our client is a global systems integrator who requires a Senior Nexthink Engineer to support one of their customers within the UX team providing digital experience DEX outcomes.
START: ASAP (DECEMBER/JANUARY)
END DATE: INITIALLY 31/03/2024
RATE: OPEN TO MARKET RATE
Working for the client within User Experience Team, which is a team that provides positive Digital Experience DEX outcomes to several customers.
Overall responsibility for data analysis and automation opportunities on the accounts you are assigned to.
Identify and implement UX/DEX enhancements, consuming and adding to Team Backlog
Proactive first mind set
Delegation of tasks to junior engineers, acting as a point of escalation for any issues
Service Orientated Focus
Regular contact with Support Teams during investigation and automation implementation
Regular interaction with Customer "A-Team"
Ability to Analyse Data patterns and prioritise maximum impact items
Good understanding of KPI's
Trend analysis and ability to present findings to senior management
Skills & experience
Excellent operational support (1-3rd line) and problem management experience
Experience of Nexthink or similar DEX tooling (Tachyon / Systrack / Aternity)
Scripting skills (MS Powershell or similar)
Experience of working in Agile Scrum
Ability to analyse DEX data and turn into DEX opportunities / automations
Background understanding of Managed Workplace, Active Directory, SCCM, InTune, Network Technology (TCP/IP, DHCP)
Understanding of Windows 10 Implementation and associated tooling: AD/GPOs/Security ccompliance
Degree or equivalent IT Services experience
5+ Years of IT delivery, implementation & operation of User Centric Services
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
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