The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.
What I'll be doing - your accountabilities
* Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio.
* Deal with customer requests in line with Service definitions and SLA's.
* To escalate and manage incidents and requests to vendors in a timely fashion.
* Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process.
* Collaborate with all business units to bring about timely resolution of technical issues.
* Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams.
* Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager.
* Development of training, tools and processes to ensure teams increase and develop technical capability.
* Perform as an integral member of the Data Services team providing 24x7x365 service participating in an on-call support rota outside of core hours.
* Perform a SME role for designated clients and technologies.
* Responsible for pro-active review and maintenance of customer infrastructure.
* Participate in the portfolio governance, service design and solutions assurance process to ensure our technical propositions are fit for customer and scalable for the business.
* Provide input and approval within the 'Acceptance into Service' process for new customers.
Skills/Experience required for the job
* 5+ years working within a systems integrator support environment as a highly skilled technical engineer.
* In-depth knowledge of EMS products, customer IT systems and applications.
* Experience of working across the service lifecycle, supporting and costing bids as a subject matter expert.
* Possesses a deep level technical knowledge of Data Services technologies and associated management applications.
* Have strong service improvement and service transformation skills;
* Have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.
Qualifications you would be expected to have
* Degree educated (Preferred)
* Qualified to vendor professional level (Mandatory)
* Qualified to ITIL v4 Foundation level (Preferred)
* BPSS, SC (Mandatory)
Please send your latest CV
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
