***SC CLEARED***
Desktop Support Engineer
6 Month contract initially
Based: Onsite in London
Rate: Market rates (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We a great opportunity for a Desktop Support Engineer on a great program of work.
Key Responsibilities:
* Win-10 Desktop and Laptop Build - Refurbishment, OS Installation, Application installation via Azure AD.
* Providing support for Desktop/Laptop in MMD infrastructure
* CMDB Management
* Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests.
* Hand hold customer in installation of any applications, 1st Level of support
* Troubleshooting and resolving users' desktop/laptop/tablets/phone issues remotely
* Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system
* Management of End to End Infrastructure from Windows 10/11 Devices, Core Applications and management of these devices using the in-place backend infrastructure
* 1st Line Network Support
* User Account Creation and Support
* Microsoft Exchange Support
* Printer Support
* Device Management via Intune Portal
* Antivirus Management
* Windows 10/11 Patch Deployment
* Creation and support of Meeting Rooms
* Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
* Troubleshooting O365 related issues
* Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
* Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
* Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
* Perform periodic audit and determine the operating effectiveness of the information security controls
* Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
* Help creating technical documentation, reporting and manuals
* Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office
* Ready to travel across multiple locations within UK based on project requirement.
Key Skills & Experience:
* Supporting WIN-7 and WIN-10 Onsite and Remote
* Through knowledge on Supporting and Troubleshooting WIN-10 Laptop and Desktop, Tablets and HHUs
* Extensive knowledge of Desktop and Laptop Hardware and Software Management
* Hand-on experience with Windows, Tablets Device configuration and troubleshooting
* Working knowledge of O365 Products and Services
* Knowledge on Device Security and Antivirus Programs
* Should have ability to perform remote troubleshooting and guiding the users
* Should have good customer-oriented attitude
* Require good problem-solving skills
* Should have excellent communication skills
* Powershell Scripting knowledge
* Windows registry changes/update
* Extensive knowledge of Desktop hardware installation and setup
* Proven experience in Desktop Site and Remote Support Role
* Extensive knowledge of Desktop and Laptop Hardware and Software Management
* Hand-on experience with Windows, Tablets Device configuration and troubleshooting
* Working knowledge of O365 Products and Services
* Knowledge on Device Security and Antivirus Programs
* Should have ability to perform remote troubleshooting and guiding the users
* Should have good customer-oriented attitude
* Require good problem solving skills
* Should have excellent communication skills
* Extensive knowledge of Desktop hardware installation and setup
This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
