1st / 2nd Line Support Engineer

Our client is an International IT Service Provider who require an experinced 1st / 2nd Line Support Engineer to work from their customers site in Slough.

START: ASAP
END: INITIALLY 31/12/2025
RATE: £18.87 PER HOUR
HOURS: 7.5 PER DAY, 37.5 PER WEEK
LOCATION: ON-SITE IN SLOUGH

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.
 
Some of the daily activities are:

 End users support
 Windows 10 and Microsoft O365 troubleshooting.
 Resolution of software and hardware issues (laptop, desktop, printers)
 Installation and configuration of laptops
 Software issues for inhouse applications
 Handling of tickets in the IT ticketing tool
 Quick analysis and incident management, close collaboration with expert team
 Preparing new hardware
 Building laptops and PC's with SCCM
 Basic meeting support knowledge (Teams and AV Support)
 Physical installation of cabling, monitors, dockings, pc's, printers, .
 Basic Network knowledge (Patching.)
 Able to present training material both in person and on teams (All material and training to be provided by UCB)
 
What You'll Need
 
The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.
 
 ITIL minded
 Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP…)
 Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.)
 Previous experience working in a corporate IT environment is an asset
 Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers
 Kiosk Bar: welcoming users, troubleshooting and providing solutions.
 Excellent time management and organizational skills
 Stress Resistant, Team spirit and customer minded
 Willing to take initiative and be hands-on
 Very good communication skills, both verbal and written in Local Language and good command of English


LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.