We have an urgent requirement for 2x IT Support Technicians based onsite in Cardiff. You will be responsible for providing first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing prescribed change requests to completion.
Essential Experience includes:
- Experience in providing first line IT Support in a Service Desk environment
- Experience in providing service desk support of a large and varied user base in IT systems
- Experience of an ITIL service environment
- Experience of working to Service Level Agreement (SLA) targets and co-ordinating workload to meet them
- Understanding and experience of providing an effective customer service
- ITIL Foundation Certificate or demonstrable equivalent experience
- Good understanding of IT infrastructure at a technical level
- Knowledge and understanding of NHS working environment
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
