Job Description Desktop Engineer
Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.
Primary role requirements:
* Responsible for maintaining and promoting highest level of service to the client.
* Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
* Provide 1st and 2nd Line support for Incidents and Catalog requests
* Desktop / Laptop / VDI - build, configuration, and deployment to end users
* PABX administration and support.
* Supporting Win11 issues, Hardware, Testing capability
* Assist with software installation / deployment
* Software and hardware troubleshooting
* Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require
* Smartphone support (InTune)
* Local network cable patching
* Assisting with customer projects on ad-hoc basis
* Create and update procedural documentation
Project
Client project to increase staff Augmentation to support client in their day-to-day multi-faceted IT support.
Services
To provide IT support to the End Client, providing desktop hardware and software support , windows 10 and 11, IMAC's, VDI, and some telephony support.
3. Experience Required
Experience Required
- We are looking for a self-motivated team player with good technical and interpersonal skills.
- You will be able to multi-task and enjoy working under pressure with tight deliverables.
- You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills.
- Previous PC Build or Deskside experience with Windows 11
- MS Excel experience
- Awareness of GDPR guidelines on personal data handling.
- You will need to have an eye for accuracy and be able to follow required governance processes.
- Experience with any of the following will be beneficial although training will be provided,
M365, Autopilot, Intune, ServiceNow.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
