Job Description
The ServiceNow Business Analyst acts as a key link between business stakeholders and technical delivery teams, ensuring the ServiceNow platform is aligned to business needs and delivers measurable value. This role is responsible for eliciting, analysing, and documenting requirements, supporting solution design, and enabling effective delivery of ServiceNow enhancements and implementations.
Working closely with product owners, developers, architects, and process owners, the ServiceNow Business Analyst ensures requirements are clearly defined, prioritised, and translated into scalable, user-centred ServiceNow solutions across ITSM and related modules.
Essential Requirements
Proven experience as a Business Analyst working on the ServiceNow platform
Strong understanding of ServiceNow capabilities, data model, and workflows
Experience gathering, analysing, and documenting business and technical requirements
Ability to translate business needs into clear user stories, functional specifications, and acceptance criteria
Experience working across ServiceNow modules (e.g. ITSM, CMDB, Request Management, Incident, Change, Problem)
Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences
Experience supporting Agile or hybrid delivery models (Scrum, Kanban)
Ability to collaborate effectively with developers, testers, and architects
Strong analytical, problem-solving, and documentation skills
Experience with process mapping and service management best practices (e.g. ITIL)
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
