Service Manager - SC Cleared - Remote
An experienced Service Manager is needed. You will be responsible for managing the service delivery of ICT services and working with teams from IT service operations.
Responsibilities:
- Service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.
- All service and support functions remain responsive to customer needs
- The service catalogue and wider IT service operations knowledge library is maintained
- Engagement with first line [Service Desk] when required to support platform functionality and availability.
- Adequate reporting and service standards are met for their specific service
- All technical change is communicated and managed, with appropriate governance
- A programme of continual service improvement is put in place across the wider service delivery function
- Carry out processes to ITIL standards including Change, Incident and Problem Management.
- Interactions with customers, at pace to ensure services are appropriately managed within SLA's / SLE's.
This role will be based remotely with occasional travel when requested to Corsham. The contract is for 3 to 6 months initially inside IR35.
To be considered an updated CV is required.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
