Our client is for a Project Specialist/Project Coordinator for a 3 months contract initially.
The role is hybrid with 2 days per week in London.
The rate for the role is £200 per day outside IR35.
Please note that candidates either need to hold SC clearance or be eligible.
Role Description:
This role is dedicated to a single strategic account and involves coordination of customer requests, quotations, order entry and order fulfilment coordination between the customer and our internal Provide teams (Customer and UK Provide). This is a customer facing role and a core member of the dedicated account and PMO team.
Core Responsibilities:
* Overseeing "front door" for new Service User service requests (SRQ) coming into DCC process (initially manual, in time via portal -DCC SNOW)
* Validating request, liaising with customer if fails validation, and entering into provisioning process/order forms as required (again likely to automate over time)
* Initiating feasibility request, chasing completion, and using output to complete standard template quotes back to customer under agreed commercial principles provided and overseen by account commercial function
* Establishing direct communications with UK Provide Order Analyst and Customer to enable a weekly WIP report to be managed and updates provided to customer for in flight orders
* Overseeing Order analyst engagement with DCC to coordinate site access and surveys.
* Providing updates via customer portal (DCC SNOW) as defined by agreed processes.
* Supporting the compilation of SSD documentation, using agreed templates overseen by aligned TSA resources.
* Coordinating of go-live and ready for service processes (AILS), ensuring service request transitions to in life and billing successfully
* Ownership of order related DCC SLA's & aligning teams to adhere to SLA's
* Maintenance of agreed delivery metrics to support programme management reporting
* Initiate & support continuous improvement of service catalogue and order processes.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
