The Role
The Microsoft 365 Technical SME is responsible for providing deep technical expertise, and operational support across the Microsoft 365 platform. This role partners with architecture, security, operations, and business teams to ensure successful implementation, optimization, and ongoing management of M365 services including Exchange Online, SharePoint Online, Teams, Entra ID, Intune, and the wider Microsoft 365 ecosystem.
* Desired Competencies (Technical/Behavioral Competency
Must - Have
Must-Have * Deep expertise across Microsoft 365 workloads including:
Teams, SharePoint Online, Exchange Online, OneDrive, Intune, Entra ID, M365 Security & Compliance (Purview + Defender).
* PowerShell scripting and automation experience.
* SMTP troubleshooting with various encryption and spam filter appliances.
* Performing troubleshooting on Microsoft Office 365, Exchange Online Protection (EOP) as well as Configuring Send/Receive Connectors.
* Configuring Spam filtering, Virus filtering and Email Policy Rules for Inbound/Outbound mail flow using Exchange Online Protection.
* Understanding of networking fundamentals related to M365 (DNS, proxies, firewalls, ports, bandwidth).
* Experience in SharePoint Admin and Power BI admin related activities.
* Knowledge of Microsoft Graph, APIs, or Power Platform is desirable.
* Act as 3rd-line/SME-level escalation for complex M365 issues affecting services or users.
* Support configuration, monitoring, maintenance, and tuning of M365 services.
* Work closely with business stakeholders to understand requirements and translate them into technical solutions.
* Provide guidance on best practices, new features, roadmap items, and service improvements.
* Experience in handling critical incidents and escalations.
* Strong knowledge on ITIL Processes specially on Problem and Change Management
Good-to-Have
* Excellent communication and stakeholder management.
* Ability to simplify technical concepts for non-technical audiences.
* Strong documentation, governance, and problem-solving capability.
* Proactive, self-driven, and adaptable to rapid change in cloud environments.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
