The Role
Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement additions features. Candidate with hands on development experience on Customer Service module and CCaaS module in very important.
Your responsibilities:
* A Dynamics CCaas developer design, builds, Customises and integrates contact center capabilities.
* Configure and customize Dynamics 365 customer service and omnichannel
* Builds plugins, customer workflow and PCF controls using C
Your Profile
Essential skills/knowledge/experience: Hands on experience on below technical landscape
* Dynamics 365 CRM Technical Skills.
* CCaaS (D365 Contact Center) Technical Skills
* Power Platform Development Skills
* Customer Service Module
* Power Virtual Agents/Co-pilot Studio for Chat and Voice bot
* Azure communications Services
* Dynamics Solution Management
* CI/CD with Azure DevOps
* Power BI Reporting (CCaaS Analytics)
* C#(.Net), Javascript(client side in model driven)
Desirable skills/knowledge/experience:
* Experience in managing Onsite and Offshore model.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
